Scoobe3D

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FAQs

Here you can quickly find answers to frequently asked questions about using, troubleshooting and optimizing your Scoobe3D 3D scanner. Learn more about the scanning functions, technical solutions, file formats and much more to ensure smooth use of your device.

Learn how to use Scoobe3D, including launching and creating CAD files

Explore scan accuracy, surfaces and test scans

Fix problems with starting, charging, the battery and the display

Discover the available file formats and answers to the webapp

Find out what additional features the Scoobe3D offers

Tips for scanning the underside of objects, hidden areas and more

3D scanner operation and setup

The Scoobe3D Precision is designed for simplicity and efficiency, eliminating the need for cables, laptops or additional software. We have developed an intuitive step-by-step guide that allows users to learn how to operate the scanner in less than 10 minutes, even without prior experience. Follow these simple steps to get high-quality 3D scans:

  1. Place the object: Place your object on a waist-high, flat surface, e.g. a round bar table. Cover this surface with the gray cloth included in your scan package to avoid reflections. Avoid scanning directly onto reflective surfaces such as metal or shiny plastic.
  2. Optimize the lighting: You will achieve the best scanning results if you ensure that the light is evenly distributed around the object so that it is evenly illuminated from all sides. Make sure there are no cast shadows and avoid direct sunlight.
  3. Apply scan spray: If you are scanning highly reflective or black objects, use scan spray to improve data capture.
  4. Set up the scan cards: Place the two scan cards from your kit in front of and behind the object.
  5. Initiate the scanning process: Start the scanning process by pressing the "+" button on your Scoobe3D scanner.
  6. Set the scanning angle: Point the Scoobe3D at the object at an angle of 45° to capture both the top and the side.
  7. Scan the first position: Hold still while the Scoobe3D scans the first position.
  8. Go to the next position: Follow the instructions on the screen and go to the next position.
  9. Complete a full circle: Walk around the object and make sure you complete a 360° circle. If you have missed a position, simply return to it.
  10. End the scan: As soon as you have circled the object, your scan is automatically completed.
  11. Optional scan of the underside: To obtain a complete 360° model, rotate the object and perform a second scan. It is recommended to combine three scans (top, side, bottom) to fully capture the data.
  12. Upload the scan: Make sure you have a stable internet connection so that your scan can be uploaded automatically. Without internet, the scan will be saved and the upload and calculation of the 3D model will take place as soon as you reconnect to Wi-Fi.
  13. Receive your 3D model: You will be notified as soon as the 3D model has been processed.
    14. Access and share your 3D model: You can view the 3D model directly in your Scoobe3D. You can access the 3D model from the web app via the browser on your computer/tablet and download the 3D model in your preferred file format (including STEP and STL). You can also share the 3D model directly from the webapp via email or link.

Watch a video of the scanning process here.

View the complete scan manual here.

The time you need to scan an object with the Scoobe3D is usually between 5 and 10 minutes per 3D model. However, if you want to create a comprehensive 360° 3D model, you should multiply this time by 3, as you have to make three separate scans (top, side and bottom) and then merge them.

The Scoobe3D scanner, like most optical 3D scanners, faces certain challenges when used outdoors or in direct sunlight. These scanners work by projecting and capturing specific patterns of light to accurately measure and image the surfaces of objects. Direct sunlight can interfere with the scanner's ability to capture these light patterns effectively, creating new and inconsistent light data that can significantly affect the accuracy of the scan. For accurate 3D scanning results, it is therefore advisable to use the Scoobe3D in an environment with controlled lighting or in shaded outdoor areas to reduce the effects of natural light interference. For outdoor scanning, shaded areas or a cloudy day with indirect light may provide suitable conditions.

Yes, certain lighting conditions are recommended to achieve the best results with the Scoobe3D scanner:

  • White walls and ceiling: Use an environment with white walls and a white ceiling for even light distribution and minimal light pollution.
  • Color reflection.
    Lighting angle: Position the object in an area where it is evenly illuminated from all sides. Ideally, each light source should be at a 45-degree angle to the object. Avoid placing the object directly under a lamp if you are only using one light source, as this can create excessive shadows and affect the scan quality.
  • Location of the scanning area: Set up the scanning area at the intersection of the lights to ensure even illumination of the object surface.
    Avoid direct sunlight: Ensure that the scanning area is not exposed to direct sunlight, as this may affect the scanner's ability to capture data accurately.
  • Additional light sources: If necessary, use additional light sources, such as softboxes, to avoid shadows and ensure even lighting.

Maintaining these lighting conditions helps to create a controlled environment that is optimal for the Scoobe3D scanner to capture accurate and high-quality 3D data.

Maintaining and cleaning your Scoobe3D scanner is important to ensure its optimal performance. Here are some guidelines to help you maintain your device:

  • Dust regularly: Dust the scanner regularly with a soft, dry and lint-free cloth, especially the lens and the scanning area. This will prevent dust from accumulating, which can affect the accuracy of the scanner.
  • Avoid liquid cleaners: Do not use liquid cleaning agents or sprays directly on the scanner, as moisture can damage the electronic components. If necessary, lightly dampen the cloth with water or a mild cleaning solution, but make sure it is not wet.
  • Care of the lens: The lens is an important part of the scanner. Clean it carefully with a microfiber cloth suitable for optical lenses. Avoid touching the lens with your fingers.
  • Storage: When you are not using the scanner, store it in a dry, cool place away from direct sunlight. If available, use a protective cover to prevent dust accumulation and accidental damage.
  • Handling: Handle the scanner with care. Do not drop it or subject it to shocks, as this can move the internal components and affect the scanning accuracy.
  • Software updates: Check regularly for software updates from Scoobe3D and install them. These updates may contain performance improvements and bug fixes.

Knowing when your Scoobe3D scanner needs to be serviced or repaired is important to maintain its performance and longevity. Here are some signs you should look out for:

  • Decreasing accuracy: If you notice that the accuracy or quality of your scans is decreasing, this could be an indication that the scanner needs maintenance.
  • Unusual noises: Unexpected noises coming from the scanner during operation may be a sign of internal problems.
  • Physical damage: Visible damage, such as cracks or loose parts, is a clear sign that the scanner needs to be checked by a professional.
  • Software problems: If you experience persistent software problems or crashes that cannot be fixed by updates or restarts, the scanner may need to be serviced.
  • Battery problems: If you notice that the battery life is significantly shortened or there are problems charging it, it may need to be checked.

If you notice any of these signs, it is advisable to contact us at tech@scoobe3d.com. We can help you find out if your scanner needs professional maintenance or repair and give you instructions on how to proceed.

Scanning with the Scoobe3D scanner currently requires two scan cards, as they play a crucial role in the scanning process. The biggest challenge without these cards is determining the exact camera positions. While the scanner collects precise polarization data from each position, without the maps it is difficult to link this data to the adjacent positions. The maps also allow the Scoobe3D to instantly recognize the size of the object, which is essential for optimal scanning results and the creation of highly accurate 3D models.

Two scan cards (3 pairs) are included in your Scoobe3D package. If you lose a scan card or need additional cards, simply contact us at info@scoobe3d.com and we will provide you with replacement cards.

Yes, you can scan both the top and bottom of an object with the Scoobe3D scanner. To obtain a comprehensive 3D model, perform a separate scan for each side. First scan the top of the object, then rotate it to scan the underside. These individual scans can be stitched together to create a complete and accurate 3D representation of the entire object. This process ensures that all aspects of the object, including any intricate details or unique features on the top and bottom, are accurately captured.

The time you need to scan an object with the Scoobe3D is usually between 3 and 5 minutes per 3D model. However, if you want to create a comprehensive 360° 3D model, you should multiply this time by 3. This is because you need to take three separate scans (top, side and bottom) and then merge them together.

The serial number / CE number is important to clearly identify the device. You can find it on the packaging or on the back of the Scoobe3D Precision. Alternatively, you can read it out in the Scoobe3D settings:

  1. Switch on the Scoobe3D
  2. Go to the general settings on the home screen
  3. Scroll to "About phone" in the settings and click on this menu item
  4. Scroll down to "Model & hardware" and click on this menu item
  5. In the pop-up you will find the second item "Serial number"
  6. Below this is the complete CE number, consisting of 8 characters.

-> Please enter this number in case of problems with the device so that we can help you more quickly.

Functionality and capabilities

The Scoobe3D scanner is capable of capturing color and texture information. However, it is important to note that this feature is not yet fully optimized, as our main focus is to achieve the highest possible quality for 3D models, especially for industrial applications. In many industrial applications, the precision and accuracy of the geometry of the 3D model is more important than textures and colors. Therefore, while the scanner can capture colors and textures, these aspects are not the focus of our current development work.

Yes, the Scoobe3D scanner is not only suitable for reverse engineering, but also very effective in this application. In fact, many of our customers use the Scoobe3D specifically for reverse engineering projects. With the Scoobe3D, you can bypass the time-consuming process of creating 3D models from scratch. Instead, you can quickly obtain complete 3D models by merging scans from three different perspectives: from above, from the side and from below. This approach drastically reduces the development time from several days to a few hours.

In addition, the Scoobe3D scanner can create intelligent STEP files which are invaluable for reverse engineering. These files can be easily customized to ensure that object dimensions are accurately maintained, making them an excellent starting point for detailed CAD work. This capability is particularly beneficial for industries where precision is important.

For further information, our sales team is available to provide detailed insights and application examples.

We are currently focusing on scanning objects up to a size of 1mx1mx1m with the Scoobe3D scanner, as we want to ensure high scanning accuracy for objects in this range. Scanning larger objects such as vehicles or furniture requires a different setup and approach to data capture and model reconstruction. Although we plan to expand our capabilities to larger objects in the future, we currently recommend using the Scoobe3D scanner for objects that fit within the smaller dimensional specifications. This will ensure that you get the most accurate and reliable results from your scans.

It is important to understand that the complete elimination of occlusions in 3D scanning is often a challenge. How effectively the Scoobe3D scanner deals with occluded areas depends primarily on the complexity of the object and the user's ability to scan from multiple angles. As an optical scanner, it can only capture areas of the object that are visible to its sensors. It is not able to scan cavities. Or to capture deep black and transparent parts of the object without processing them first, e.g. with a spray. Deep holes in objects are only visible for the first few millimeters in the 3D model, but this hint can already be very valuable for CAD work.

To maximize the capture of an object's details and minimize the effects of occlusions, we recommend applying a scanning spray to highly reflective, transparent or deep black surfaces. This spray makes these surfaces more accessible for optical scanning. It is also important to perform multiple scans from different angles. By merging multiple scans, the scanner can create a more complete and accurate image of the object, compensating for areas that are difficult to capture with a single scan.

The Scoobe3D scanner is currently suitable for scanning objects up to 1m³. Although we will explore whole-body scanning in future developments, this is not our main focus at the moment. However, the Scoobe3D Precision is excellent for certain body scanning applications, such as scanning hands and feet, making it a valuable tool in orthopaedics, prosthetics manufacturing and related fields.

Our latest developments have significantly reduced the time required for a scan: it now takes between 3 and 5 minutes. During this time, the body part must be kept still to obtain accurate data. Please note that special scanning conditions may be required for these specific applications. If you need more detailed information or would like to discuss your specific scanning requirements, please feel free to contact us: info@scoobe3D.com

The Scoobe3D Precision is ideal for scanning a wide range of visible surfaces, even those that are highly reflective. However, it struggles with transparent materials such as glass and deep black objects that do not reflect light. As an optical 3D scanner, its effectiveness depends on its ability to capture optically recognizable materials, and transparent or deep black surfaces do not normally fall into this range.

Currently, the Scoobe3D is capable of scanning materials of different colors, including very light and dark surfaces as well as different textures such as metal, plastic, wood, stone and porcelain. It can also process objects with mixed colors and semi-transparent materials. For optimal data capture on such materials, the use of a scanner spray is recommended to enhance the scanner's data capture capabilities.

In the future, we will continue to expand the material compatibility of the scanner and work continuously to improve the quality of the 3D models produced. This commitment to innovation and development ensures that the Scoobe3D remains a versatile and powerful tool for a wide range of scanning applications.

Technical support

Yes, we include a list of basic accessories with every Scoobe3D scanner package to enhance your scanning experience. These include:

  • 2 scan cards (3 pairs): These are essential for scanning, as they serve as anchors for model reconstruction.
  • Scan carpet pad: The grey cloth included with the Scoobe3D scanner provides a non-reflective, neutral carpet pad that is essential for improving scanning accuracy by minimizing reflections and facilitating model reconstruction.
  • Tripod: You can use this tripod to improve the stability and quality of your scans.

In addition, we offer the following accessories on request, which are optional but can improve your scanning experience even further:

  • Scanner protective cover: To protect your scanner during transportation or storage.
  • Additional package with scan cards: Available in case the original cards are lost or damaged.
  • Soft box: Ideal for improving the lighting conditions when scanning.
  • Power bank: For longer scanning sessions without access to a power socket.
  • Pocket hotspot: For a stable Internet connection for uploading scans.
  • Turntable: This will be available at a later date and can be used for automated, uniform scanning of objects.

Yes, ensuring that our users receive accurate 3D scans is a top priority for us. The Scoobe3D scanner is designed to be intuitive to learn. On-screen instructions guide users through the scanning process. We also offer customized introductions for each customer. In this session, one of our onboarding experts will guide you through the scanning process and give you tips and tricks on how to create high-quality scans.

We also offer various other support resources:

  • Direct support via Slack: You will be added to our Slack channel and have a direct line to our team if you have any questions or difficulties.
  • Comprehensive scanner manual: A complete, detailed manual for the Scoobe3D scanner is available here. This manual is a valuable resource for understanding all aspects of scanner operation.
  • How-to videos and tutorials: To further support our users, we regularly create how-to videos and tutorials. These resources are designed to help you achieve optimal scanning results by showing you best practices and advanced techniques.

With the Scoobe3D Precision, you can take up to 100 scans offline before connecting to WiFi to automatically upload the data and calculate your 3D scans. The storage space on your Scoobe3D is then free again.

The storage space in the Scoobe3D web app depends on which server package you use for your account. Your account can be upgraded at any time. The calculated 3D models are available from anywhere when you access the webapp with your device's browser. You can download your 3D models as often as you like. You can delete 3D models you no longer need to free up storage space."

The duration of the calculation process of 3D models with the Scoobe3D scanner can vary and is usually between 30 minutes and 2 hours. You will be notified as soon as your model has been calculated. The calculation time depends largely on the current load on the server and the number of users scanning at the same time. We are continuously working on improving our workflows with the aim of reducing this processing time to less than 20 minutes. However, achieving this goal will take considerable effort and we are working tirelessly towards it. Rest assured that you will be notified as soon as your model is calculated.

A longer processing time is required for intelligent STEP files, as our specialists rework the 3D models manually. For these files, we usually expect a processing time of 1-2 working days. We thank you for your patience and understanding while we strive to provide you with intelligent STEP files.

To share your 3D model with others who do not have a Scoobe3D scanner, simply follow the steps below in your Scoobe3D app:

  1. Open the 3D model you want to share in the Scoobe3D app.
  2. Click on the arrow symbol to start the approval process.
  3. You can then either enter the email address of the person you want to share the model with or copy the share link to send it manually.
  4. When sharing, you have three authorization options to choose from:
    • Can view: The receiver can only view the model.
    • Can download:The receiver can download the model.
    • Can edit: The receiver can rename your 3D model or recalculate it.
  5. The recipient must create a Scoobe3D account to access the shared 3D model.

Once you've signed up for a demo with Scoobe3D, the process is simple:

  • First contact: One of our 3D scanning experts will contact you to arrange a suitable time for the demo. We know that your time is valuable, so we will try to accommodate your schedule as much as possible.
  • Demo delivery: The live demo can take place at your location, at our office or online, whichever you prefer. This flexibility ensures that you can experience the demo in the environment that suits you best.
  • Live demonstration: During the demo you will experience the Scoobe3D Precision in action. We will perform a live scan of an object to demonstrate the scanner's capabilities and functions.
  • Interactive session: You will have the opportunity to ask any questions you may have during the demonstration. We want to give you comprehensive answers and insights to help you understand our product.
  • Hands-on experience: Depending on the demonstration location, you will also have the opportunity to try out the Scoobe3D scanner for yourself. This hands-on experience is invaluable to understand the simplicity and functionality of our technology.

File formats

The file size of a typical scan with the Scoobe3D scanner varies depending on the complexity of the object. On average, a standard scan is around 500 MB in size. The scanner is able to store up to 100 scans locally, which enables uninterrupted work in environments without internet access. When you are connected to the internet, your data is securely uploaded to our servers in Germany within minutes to further calculate and securely store the 3D model. This not only ensures the security of your data, but also that it can be accessed and downloaded at any time via our web app. Our system combines convenience with robust data protection and offers a reliable solution for storing and managing your 3D models.

Yes, the Scoobe3D scanner is designed to be compatible with 3D printing workflows. It can export scans in various formats commonly used in 3D printing, such as STL and OBJ. These file formats are recognized and accepted by most 3D printing software and printers, ensuring a smooth transition from scanning to printing.

In the Scoobe3D app itself, you can easily view, share and download your 3D models in different formats to customize them to your needs. To modify the 3D model, you need to use the Scoobe3D Studio powered by Mesh Inspector. The Mesh Inspector offers a wide range of functions, including geometry checking, error detection, interactive editing and various visualization tools for assessing and optimizing 3D models. After downloading your 3D model from the Scoobe3D app, you can upload it to the Mesh Inspector to use these features.

For more extensive changes or improvements, we recommend using external post-processing software that is tailored to your specific application. This approach offers more flexibility and precision when customizing your 3D models.

A key benefit of Scoobe3D is our commitment to continuous improvement. We regularly update and refine our reconstruction algorithms, so even if you scanned an object several months ago, you can expect an improved quality of your 3D model with every recalculation. This commitment to the continuous development of our reconstruction technology ensures that your 3D models always meet the highest quality standards.

In any case. The Scoobe3D scanner is not limited to creating point clouds and meshes (PLY, STL), but it can also generate intelligent STEP files. These STEP files are particularly useful as they can be seamlessly integrated into your favorite CAD software, allowing for a smooth transition from scanning to CAD modeling. This capability makes the Scoobe3D scanner an invaluable tool for professionals who need accurate and CAD-ready models.

If you are interested in exploring this role further, please contact our sales team at info@scoobe3d.com

Additional functions

The selective scan function of the Scoobe3D scanner is a special tool designed for specific scanning requirements. Here you will find an overview of how it works and in which situations it is most useful:

How it works:

  1. Initiate the scan: Start scanning the object as you would normally do with the Scoobe3D scanner.
  2. Selective scanning: Concentrate on the area that interests you instead of scanning the entire object. Make sure that you scan at least 10 consecutive points so that the scanning process can be completed.
  3. Complete the scan: Once you have captured the desired area, complete the scan by clicking on the button. The scanner processes the data from the captured area to create a partial 3D model.

When you should use it:

  • Focus on details: Ideal for capturing detailed information about a specific part of an object, especially useful for intricate details.
  • Spatial restrictions: Useful in confined or restricted spaces where coverage of the entire object is not possible.
  • Component analysis: Useful for analyzing a specific component or a section of a larger assembly, especially for technical evaluations.
  • Healthcare and art: Applicable in areas such as healthcare for the design of prostheses or art for restoration work where only part of an object needs to be digitized.
  • Note on quality: Although the selective scan function offers flexibility, it is important to know that the quality of a partial scan may be lower than that of a full scan. Partial scans are useful for focusing on specific areas, but may not have the same level of detail and accuracy as a full scan.

No, it is not possible to set up a personal server with the Scoobe3D software. Our system is designed to work with a central server for several important reasons:

  • Data security: The security of your data is our top priority. Our central servers are equipped with advanced security measures and encryption protocols that guarantee a level of protection that is difficult to achieve on a private server.
  • Software maintenance: Managing software updates on a personal server can be complex and time-consuming. Our centralized system ensures that all users have access to the latest, most stable version of the software without additional effort or cost.
  • High-performance computing: Our servers are optimized for high-performance computing, which is necessary for processing complex 3D models. This ensures faster and more efficient processing than would be possible with a standard home server.
  • Simplified user experience: Our goal is to offer an easy-to-use 3D scanner. A centralized server simplifies the user experience by seamlessly handling all calculation requests and software updates.
  • Cost efficiency: Running a personal server for 3D model calculations can significantly increase overall costs. Our centralized server approach is more economical and makes 3D scanning accessible to a larger number of users.
    Scalability: As your demand for scans grows, our servers can easily handle the increasing data load without performance degradation.
  • Professional support and uptime: Our centralized servers are maintained by a professional team that ensures high uptime and reliability.
  • Regular backups: We regularly back up our systems to reduce the risk of data loss due to hardware failures or other problems.

These factors - data security, software maintenance, high-performance computers, user-friendliness, cost efficiency, scalability, professional support and reliable backups - are essential for the provision of a professional 3D scanning service and are best guaranteed by our central server system.

Detailed operating questions

Scanning with the Scoobe3D scanner currently requires two scan cards, as they play a crucial role in the scanning process. The biggest challenge without these cards is determining the exact camera positions. While the scanner collects precise polarization data from each position, without the maps it is difficult to link this data to the adjacent positions. The maps also allow the Scoobe3D to instantly recognize the size of the object, which is essential for optimal scanning results and the creation of highly accurate 3D models.

Two scan cards (3 pairs) are included in your Scoobe3D package. If you lose a scan card or need additional cards, simply contact us at info@scoobe3d.com and we will provide you with replacement cards.

It is important to understand that the complete elimination of occlusions in 3D scanning is often a challenge. How effectively the Scoobe3D scanner deals with occluded areas depends primarily on the complexity of the object and the user's ability to scan from multiple angles. As an optical scanner, it can only capture areas of the object that are visible to its sensors. It is not able to scan cavities. Or to capture deep black and transparent parts of the object without processing them first, e.g. with a spray. Deep holes in objects are only visible for the first few millimeters in the 3D model, but this hint can already be very valuable for CAD work.

To maximize the capture of an object's details and minimize the effects of occlusions, we recommend applying a scanning spray to highly reflective, transparent or deep black surfaces. This spray makes these surfaces more accessible for optical scanning. It is also important to perform multiple scans from different angles. By merging multiple scans, the scanner can create a more complete and accurate image of the object, compensating for areas that are difficult to capture with a single scan.

Yes, you can scan both the top and bottom of an object with the Scoobe3D scanner. To obtain a comprehensive 3D model, perform a separate scan for each side. First scan the top of the object, then rotate it to scan the underside. These individual scans can be stitched together to create a complete and accurate 3D representation of the entire object. This process ensures that all aspects of the object, including any intricate details or unique features on the top and bottom, are accurately captured.

The time you need to scan an object with the Scoobe3D is usually between 3 and 5 minutes per 3D model. However, if you want to create a comprehensive 360° 3D model, you should multiply this time by 3. This is because you need to take three separate scans (top, side and bottom) and then merge them together.

Need more information?

No problem! Our support team will be happy to help you with any questions or problems. We're always here to make sure you get the most out of your scanning experience!

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